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Refund Policy

Return Policy:

  • Eligible items are able to be returned or exchanged within 30 days from the date the product was shipped. Any issues with an order must be reported within this time frame.
  • Return shipping fee is $7.90 and will be deducted from the refund total. Return shipping fee will be waived if the customer chooses to receive a refund in the form of a gift card instead of to the original form of payment. Please note: if original form of payment was a gift card, the refund will be put back on that gift card first, and any remaining balance (if applicable) will be put back on your other form of payment.
  • Product must be in original packaging, unused, and in new condition.
  • Items received as a gift are eligible for a gift card refund only.
  • Returns from two separate orders may not be combined into a single package.
  • Original shipping fee (when applicable) will not be refunded when a return is made.
  • Oversized Product - Oversized item returns may include an additional handling and restocking fee, and some may not be able to be returned outside of the contiguous United States. Fees will vary and are notated on the item’s product detail page. 

To begin your return or exchange, just go to https://jotasanadesigns.com/account or select the account icon in the header toolbar.  You have 15 days from the date of the return request to give the return to the carrier to send back to us.

You can choose to return your items using our flat rate shipping label for a fee of $7.90, which will be deducted from your refund, or you can use our return label and choose to receive a store credit and the return fee will be waived. 

Please note: We are unable to offer a refund for any items that are not confirmed through our return process or items that are marked ineligible for return.

Final Sale:

Items marked final sale are not returnable or eligible for exchange and are indicated as so when shopping, at checkout and in the return portal.

Damages, Shortages, or Quality Issues:

If you have any issues with your order, such as a damage, shortage or quality issue and are within the 30 day window from the shipment date, please go to https://jotasanadesigns.com/pages/contact and fill out the form to get in touch with us.

 

International Orders:

Orders shipped internationally are not eligible for return.

International orders with a damage, shortage, or quality issue are only eligible for a refund.